Terms and Conditions
Terms and conditions
By visiting or shopping at this web site, you accept the following terms and conditions. These are also our terms and conditions for purchases made by telephone and through our premises on Hayling Island. Please read them carefully.
Faulty items or those not conforming to the items ordered must be returned within 14 days of receipt.
All items will be subject to a 10% or £5.00 (which ever is greater) restocking fee. This excludes order values over £250 which is subject to our discretion.
We cannot accept returns of special orders, products cut or manufactured to order (roughly anything made to customer specification or supplied on a per meter basis i.e. rope, wire etc)
All items must be returned in the original containers and with original labels
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur the company cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer for your approval.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.K. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United Kingdoms and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Suntouched Sailboats Ltd - suntouched.co.uk
Standard Terms and Conditions of Business
a) In these Terms and Conditions of Business the word Company shall mean Suntouched Sailboats Limited, Buyer shall mean the customer of Suntouched Sailboats Limited and consignment shall mean goods in transit from the Company.
b) Whether a purchase is made by mail order, telephone or counter sale, all goods are supplied to the Buyer on the following terms which shall prevail over any terms or conditions stipulated by the Buyer whether or not the same expressed to override these terms and no person in the employment of, or acting as agent of the Company, has authority to accept orders which vary these terms in any way whatsoever.
2) Carriage, Delivery and Performance
a) Unless otherwise agreed between the Company and the Buyer at the time of ordering, all items will be despatched within 14 days from the date of order.
b) If delivery of the consignment is refused or not collected by the Buyer and is returned to the Company the Buyer will be responsible for return charges.
c) Claims must be notified to the Company in writing by letter or email.
d) Any despatch date is given in good faith and is approximate and is not an essential term of the contract. The Company shall not be liable for any loss or damage (including loss of profit) arising out of late delivery.
e) Reasonable part-consignment and slight deviations, for example in respect of colour etc shall be admissible.
f) Delivery of orders - by carrier or courier.
g) Receipt of Delivery
i) The Buyer shall be responsible for arrangements for receipt and checking of Consignments and such persons shall be the nominee of the Buyer.
h) Claused Signatures
i) The endorsement of the words not checked or unexamined (or different words to the same effect) on a delivery note shall not render the Company liable for any shortage or damage subsequently discovered.
i) Order processing: Every effort will be made to supply equipment described by the Buyer. However the Company accepts no responsibility when:
i) Manufacturers part numbers are not provided or non Company product descriptions are provided.
ii) Details shown on a quotation or order confirmation are not checked by the Buyer or the opportunity to receive one is declined by the Buyer.
a) The Company warranties that goods will conform to acceptable industry standards in terms of material and workmanship. The Company will at its option, repair or replace the goods which are returned to the Company by the Buyer and which the Company is satisfied are defective, provided always that the Company shall be under no liability for:-
i) Any consequential loss or damage of any kind whatsoever.
ii) Any defect judged by the Company to be caused by fair wear and tear or by the improper handling of the goods or by anyone other than the Company.
iii) Subject as aforesaid all express or implied warranties or conditions statutory or otherwise as to quality or fitness are hereby expressly excluded.
iv) Return delivery costs.
4) Prices and Payment
a) Goods will be invoiced at the prices ruling at the date of despatch. The Company reserves the right to alter or withdraw its price lists and/or specifications at any time without prior notice.
i) Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur the company cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer for your approval. You will never be charged until goods are despatched.
b) The Companys standard terms of payment are cash with order, or against pro-forma invoice, or by cash against documents, sight draft or irrevocable letter of credit in respect of export orders.
c) The Company may at its discretion offer credit terms subject to the following terms:-
d) Payment is received by the Company within number of days advised on notice.
e) Orders from Buyers whose accounts are overdue will be withheld until payment of the overdue amount is received.
f) The Company will at its discretion charge interest at the rate of 3% per month on any overdue account from the due date.
g) The Buyer is responsible for any costs made to the Company in respect of the following:-
i) Charges made by Debt Collecting Agency
ii) Bank charges and administration associated with unpaid cheques
5) Retention of Title
a) The property in all goods supplied shall remain vested in the Company until it is shown by the Buyer that the full price of such goods has been paid to the Company.
6) Returns and Exchanges
a) Goods returned must be in new and unmarked condition with manufacturers labels still attached and should be accompanied by a copy of the invoice or advice note.
b) No return or exchange will be accepted after 14 days from the date of Invoice.
c) The buyer shall be responsible for packing, insurance and carriage costs of returned goods.
d) Return of special orders, products cut to order, safety items (flares, buoyancy bags etc), sails will not be accepted.
e) Return goods accepted and subsequently returned to stock will be subject to a 10% restocking fee or £5.00 administration fee whichever is the greater (this excludes clothing exchanges). This excludes order values over £250 which is subject to our discretion.
f) The Company reserves the right to decline the return of an order made for the purposes of evaluation, fraud, inappropriate business activity or any reasonable reason given by the Company.
g) All return requests must be submitted by the Buyer, to the Company for approval. If the return request is approved by the Company a returns number will be given to the Buyer. Returns requests must be submitted to: By email: email@example.com OR By phone: +44 (0) 2081330104
a) The purchase of goods and/or services shall be governed and construed in accordance with English Law and both parties accept the exclusive jurisdiction of the English Courts.
Telephone: +44 (0) 7734 251033